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FAQ

Top Questions

What is Nitro Cold Brew Coffee?

Nitro cold brew is cold brew coffee that is infused with nitrogen, similar to a stout beer. It provides a rich, creamy texture that creates a refreshingly-smooth, latte-like experience without adding extra fat, sugar or calories.

Why is there a weight on the bottom of the can?

That is actually the widget at the bottom of the can that holds the nitrogen!

Can I shake my can before opening?

There is no need to shake our cans, we have a widget in the bottom of each can that holds the nitrogen. Once you pop the top, it releases the nitro and creates a creamy cascade and our signature ROAR!

Are the oats you use gluten free?

Our Original Oat Milk, Vanilla Oat Milk and Chocolate Oat Milk are made with certified gluten-free oats.

Where do you source your coffee beans from?

We source our beans at high altitude from the mountains of Chanchamayo, Peru. After much research and testing we believe these are the best beans in the world, hands down.

Are all your products vegan?

YES! All our products are vegan.

Are your oats glyphosate free?

Our oats have been tested and are certified glyphosate free!

Are your products Certified Kosher?

Our kegs are certified Kosher but our cans and tetras are not yet certified kosher, (we're working on it!).

Why do you use sunflower oil in the Oat Milk Lattes and Oat Milk Mocha Lattes?

Sunflower oil provides great taste and creamy texture to our organic Oat Milk. We worked hard to develop the perfect recipe for our oat milk and the addition of sunflower oil was a huge component.

Why is there sugar in the Oat Milk lattes and tetra packs?

To achieve a smooth and creamy oat milk, we process our oats in order to allow them to fully mix into water which results in additional sugars being created.

A more scientific explanation is: some additional sugars are created in the hydrolysis of organic oat flour. Hydrolysis is a natural process that breaks apart a bigger molecule in combination with water into smaller molecules -- it allows our organic oat flour to break down enough to mix well with water and make a smooth, creamy organic oat milk.

Why is there “added sugar” in the Oat Milk lattes and tetra packs?

The FDA recently changed the regulations as to what qualifies as “added sugars” on nutritional labels. Hydrolysis of oats now has to be declared as “added sugars” because it creates sugar in the process of breaking down the oats.

Does the package I received need to be refrigerated right away?

It doesn’t need to be refrigerated right away. Our cans are shelf stable so we can easily ship and you can easily store! Just pop in the fridge before you drink them -- they’re best when enjoyed cold.

Why have the nutritional values on Original Black changed?

There is some nutritional value that is extracted from the coffee beans as we cold brew them -- which is why there are a few calories, some protein, and some carbohydrates. All coffees will have this -- we don't add anything to our black coffee: it is purely coffee, water, and nitrogen!

Do you make decaf?

We don’t make decaf (yet!), and cold brew naturally has higher amounts of caffeine. However, most decaf coffees contain around 20mg of caffeine, equivalent to the amount of caffeine in our London Fog Earl Grey Oat Milk Tea Latte.

Do you ship internationally?

At this point, we don’t ship internationally outside of the USA for direct orders to individual customers via our website. If you are a wholesale distributor or retailer outside of the USA, please contact us. You can also look for RISE Nitro Cold Brew Coffee on shelves in Canada at partners like Whole Foods Market.

Orders, Subscriptions & Special Orders

My shipment has not come in, who can I contact?

Reach out to us and we will gladly check your order status. Or, text Jess at 646-400-0410 and she can help!

What is your refund/return policy?

We strive to maintain the highest possible customer service. If you ever have an issue, feel free to reach out to us via email or text Jess at 646-400-0410.

How does the Subscription Program work?

Choose your cold brew and/or oat milk and choose your frequency… we’ll ship it and you enjoy it without having to reorder each month!

Can I swap products, or add more?

You can edit your subscription at any time! You can add or change products and increase the amount of cases you are receiving.

Can I change my ship date?

If you’re in need of more caffeine, you can move up your ship date and if you’re over caffeinated, you can opt to move it out. Just text Jess at 646-400-0410 -- or email her at hello@risebrewingco.com -- and she can change it for you!

Can I pause or cancel my subscription?

You can pause or cancel your subscription before the next charge date occurs. You can also skip an order if you’re still enjoying your last delivery.

Who do I contact if my subscription shipment isn’t here yet?

You can text Jess (she runs our customer support team) at 646-400-0410 to ask about what is going on, or reach her by email at hello@risebrewingco.com. Sorry in advance that you’re having issues.

Do you do large orders or have a corporate gifting program?

Yes we do! Maybe you want to send your customers, clients or employees good energy. We can help with that and offer bulk discounts. Email hello@risebrewingco.com for more info!

Do you have a wholesale program?

Yes we do. We work with partners all over the country to provide our nitro cold brew, oat milk, kegs, dispensers and Bag-in-Box products. Please fill out the Contact Us form on our wholesale page.

Collaborations

I would like to collaborate with you, do you have an affiliate program?

Yes, we do have an affiliate program – click here to apply! We also offer you & your friends/followers a discount code to help incentivize purchase.

I would like to work with you as an influencer, who can I contact?

You can send us a DM on Instagram, reach out to us on our Contact Us page, or send an email to hello@risebrewingco.com.

I would like to work with you as a sponsored athlete, entrepreneur, creative, or organization -- who can I contact?

You can reach out to us on our Contact Us page, or send an email to hello@risebrewingco.com -- we’d love to hear from you!

I am a brand that would like to partner with you, who can I contact?

Please reach out to us on our Contact Us page or contact us at hello@risebrewingco.com. Or, for Instagram / Social Media collaborations, feel free to DM us!

How do I get RISE to sponsor my event?

Send us a DM on Instagram, reach out to us on our Contact Us page ,or contact us at hello@risebrewigco.com

Will RISE sample at my gym/studio?

Absolutely, we love fueling athletes. Send us a DM on Instagram, reach out to us on our Contact Us page, or contact us at hello@risebrewigco.com

Will RISE Brewing Co. sample at my office?

Yes! We love to do complimentary tastings with offices -- it’s a great way to get your teams excited about RISE nitro cold brew and provide them with a boost of energy to keep them charged throughout the day. Contact us to set up a free tasting.

RISE Nitro Cold Brew Coffee Kegs

What is a nitro cold brew coffee keg?

A RISE Nitro Coffee keg is cold brew coffee that is infused with nitrogen, and served on draft similar to a stout beer. It provides a rich, creamy texture that creates a refreshingly smooth, latte-like experience without adding extra fat, sugar or calories.

What do I need to sell RISE Nitro Cold Brew on tap?

There are two primary options: setting up a free-standing kegerator unit, or plugging the kegs into an existing tap line. For the kegerator, you’ll need a stout tap, a nitrogen tank, and access to a regular electrical outlet. These kegerators are on wheels and can be moved around easily. Or, our kegs are Sanke kegs, and can fit into most regular tap lines -- they require a stout tap and 100% nitrogen gas (beer gas isn't recommended). In many markets, we can help connect you with kegerators and advise on installing the tap lines, so please reach out and we'll help get you the answers you need.

What if I want to set up my own Nitro system, or I already have one?

If you are in an office with a kegerator or a restaurant with a tap line -- our Sanke kegs can easily connect into your system. We would also like to ensure you’re set up with a nitro tap faucet so you get a great nitro cold brew cascade pour. If you do not have the proper ‘Nitro Set-Up’, we can help convert your system.

Should the RISE kegs be refrigerated?

Yes, our kegs must be refrigerated. Thankfully, nitrogen acts as a natural preservative. So as long as the kegs are kept cold, they have a shelf life of 5+ months. RISE Nitro Cold Brew Coffee kegs are best enjoyed cold -- straight from the draft, over ice, or with your choice of milk -- it’s entirely up to you!

What size kegs do you provide?

We offer one keg size, a disposable 20L keg (683 fl oz.) and up to two kegs can fit inside a single kegerator unit.

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