FAQs

Shipping & Returns

My shipment has not come in, who can I contact?

Please reach out to us at hello@risebrewingco.com 

We will gladly help get this resolved!

What is your refund/return policy?

We strive to maintain the highest possible customer service, and want to make sure each customer receives the best experience possible.  If you ever have an issue, feel free to reach out to us via email at hello@risebrewingco.com

Do you ship internationally?

We do ship internationally to Canada only at this time. We only ship to wholesalers or retailers outside of the USA, if you would like to become a part of this program please contact us! You can also look for RISE Brewing Co. Products on shelves in Canada at partners like Whole Foods Market.

Ordering to Canada?

Please make sure you provide your phone number at checkout. This will help ensure a smooth delivery!

Does the package I received need to be refrigerated right away?

No, it doesn’t need to be refrigerated right away (we recommend storing all RISE products in a cool area). Our cans are shelf stable so we can easily ship and you can easily store! Just pop in the fridge before you drink them -- they’re best when enjoyed cold!

Subscription

How does the Subscription Program work?

Choose your desired product and select how often you would like to receive your shipments! We will automatically ship your order so you can stay stocked and enjoy without worrying about reordering each month!

Can I swap products, or add more?

Yes, you can edit your subscription at any time! 

1. Log in to your account. 

2. Under "Account," select "Manage Subscriptions." 

3. Select the "Manage Subscription" option. 

4. Once you have made the edits to your liking, click "Submit" and your new subscription settings will be saved.

Can I change my ship date?

If you’re in need of more caffeine, you can move up your ship date and if you’re over caffeinated, you can opt to move it out.

If you would like to edit your subscription:

1. Log in to your account.

2. Under "Account," select "Manage Subscriptions."

3. Select the "Manage Subscription" option.

4. Once you have made the edits to your liking, click "Submit" and your new subscription settings will be saved.

Can I pause or cancel my subscription?

You can pause or cancel your subscription before the next charge date occurs. You can also skip an order if you’re still enjoying your last delivery.

To pause or cancel your subscription, 

1. Log into your account. 

2. Under “Account,” select “manage subscriptions.” 

3. Select the “Manage Subscription” option. 

4. Click cancel subscription

4. Confirm that you want to cancel your subscription and click “Submit.” 

*Please cancel your subscription 7 days before your next shipment date*

Nitro Cold Brew

What is Nitro Cold Brew Coffee?

Nitro cold brew is cold brew coffee that is infused with nitrogen, similar to a stout beer. It provides a rich, creamy texture that creates a refreshingly smooth, latte-like experience without adding extra fat, sugar or calories.

Why is there a weight on the bottom of the can?

That is actually a nitro activation widget at the bottom of the can that holds and releases the nitrogen upon opening!

Do you make decaf?

We don’t make decaf… YET! Try our lattes or tea for less of a caffeine punch than our Original Black.

Can I shake my can before opening?

There is no need to shake our cans, we have a widget in the bottom of each can that holds the nitrogen. Once you pop the top, it releases the nitro and creates a creamy cascade and our signature ROAR!

Where do you source your coffee beans from?

We source our beans at high altitude from the mountains of Chanchamayo, Peru. After much research and testing we believe these are the best beans in the world!

Are all your products vegan?

YES! All our products are vegan.

Are your products Certified Kosher?

As of now, only our kegs are certified Kosher! We are working to have all of our products Certified Kosher.

Oat Milk

Are all your products vegan?

YES! All our products are vegan.

Are your oats glyphosate free?

Yes, our oats have been tested and are certified glyphosate free.

Are your products Certified Kosher?

As of now, only our kegs are certified Kosher! We are working to have all of our products Certified Kosher.

Why do you use sunflower oil in your Oat Milk products?

Sunflower oil provides great taste and creamy texture to our organic Oat Milk. We worked hard to develop the perfect recipe for our oat milk and the addition of sunflower oil was a huge component.

Why is there sugar in the Oat Milk lattes and tetra packs?

To achieve a smooth and creamy oat milk, we process our oats in order to allow them to fully mix into water which results in additional sugars being created.

The FDA recently changed the regulations as to what qualifies as “added sugars” on nutritional labels. Hydrolysis of oats now has to be declared as “added sugars” because it creates sugar in the process of breaking down the oats.

A more scientific explanation is: some additional sugars are created in the hydrolysis of organic oat flour. Hydrolysis is a natural process that breaks apart a bigger molecule in combination with water into smaller molecules -- it allows our organic oat flour to break down enough to mix well with water and make a smooth, creamy organic oat milk.

Wholesale

Do you do large orders or have a corporate gifting program?

Yes we do! We can help with that and offer bulk discounts. Email hello@risebrewingco.com for more info!

Do you have a wholesale program?

Yes we do. We work with partners all over the country to provide our nitro cold brew, oat milk, kegs, dispensers and Bag-in-Box products. Please fill out the Contact Us form on our wholesale page.

Collaborations

I would like to work with you as an influencer, who can I contact?

You can send us a DM on Instagram, reach out to us on our Contact Us page, or send an email to hello@risebrewingco.com.

I would like to work with you as a sponsored athlete, entrepreneur, creative, or organization -- who can I contact?

You can reach out to us on our Contact Us page, or send an email to hello@risebrewingco.com -- we’d love to hear from you!

I am a brand that would like to partner with you, who can I contact?

Please reach out to us on our Contact Us page or contact us at hello@risebrewingco.com. Or, for Instagram / Social Media collaborations, feel free to DM us!

How do I get RISE to sponsor my event?

Send us a DM on Instagram, reach out to us on our Contact Us page, or contact us at hello@risebrewigco.com.

Will RISE sample at my gym/studio?

Absolutely, we love fueling athletes. Send us a DM on Instagram, reach out to us on our Contact Us page, or contact us at hello@risebrewigco.com

Will RISE Brewing Co. sample at my office?

Yes! We love to do complimentary tastings with offices. Contact us to set up a free tasting.

RISE Nitro Cold Brew Coffee Kegs

What is a Nitro Cold Brew coffee keg?

A RISE Nitro Coffee keg is cold brew coffee that is infused with nitrogen, and served on draft similar to a stout beer. It provides a rich, creamy texture that creates a refreshingly smooth, latte-like experience without adding extra fat, sugar or calories.

How can I sell RISE Nitro Cold Brew on tap?

Option 1: Setting up a freestanding kegerator unit. You will need a stout tap, a nitrogen tank, and access to a regular electrical outlet. These are on wheels and can be moved around easily. And, RISE or our distributors can help source these for you.

Option 2: Plug the kegs into an existing tap line. Our sanke kegs can fit into most regular tap lines. They require a stout tap and 100% nitrogen gas (beer gas is not recommended).

In either case, our distributor partners can assist in the installation process – just reach out and we’ll help you get started with setting up a free-standing kegerator unit, or plugging the kegs into an existing tap line.

Should the RISE kegs be refrigerated?

Yes, our kegs must be refrigerated. Thankfully, nitrogen acts as a natural preservative. So as long as the kegs are kept cold, they have a shelf life of 5+ months.

What size kegs do you provide?

We offer one keg size, a disposable 20L keg (5.28 gallons, or 683 fl oz) and up to two kegs can fit inside a single kegerator unit.